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We signed a cleaning contract with Jan Pro (Morris County NJ) in July 2017. From day 1 we had complaints and initially they were handled fine. Then a new guy Gianni came on and accused us of not cleaning our facility (isn't that their job?). He wanted to inspect first...
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Anonymous
Anonymous

$250 a month. Seriously clean it yourselves

1.8
I didn't like
  • Quality of work
  • Not reading contracts
  • Customer service
#1230866
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He was a buddy of mine neighbors at one point my kids still watch his baby girls that’s how close we where. guess he was the sales manager every time I see him he tells me to get a franchise from him and 3 years later I did asked a coworker to be my partner and they...
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Anonymous
Anonymous

The writing is terrible and I can't really follow what happened.

1.0
#1122158
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Jan Pro - Don't sign with them!
Jan Pro - Don't sign with them!
Jan Pro - Don't sign with them!
This company is horrible! We've been through 2 franchisees with this company and the second was worse than the first. They are giving me an extremely hard time canceling service even though I given them numerous complaints in writing and 30 days written notice of...
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1.0
#1087555
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BEWARE; do not sign a contract no matter what they say. Most of it is not true. After we met the requirements of the contract and cancelled because of poor service; they threatened us with a breach of contract. Hopefully my attorney doesn't talk me out of suing them,...
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#1085845
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Whatever you do, do not sign a contract with Jan Pro. They undersell the job to get you to sign the contract and for the Franchise owner to make any money they can't hire enough people to do a good job. I was told it would take three people to clean my facility but...
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Anonymous
Anonymous

Jan Pro is aweful. Do not do what they promise. Poor quality of work. The contract is so one sided. Be careful.

#1070427
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Jan Pro has been doing a great job for us for a few years now. They are very professional and always on time for cleaning. We acquired the space next door and added it to our current cleaning cycle. Jan Pro cleaned the new area right away. I will be using Jan Pro...
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3.0
I liked
  • Thier service
#959469
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We had a small business in Calgary, AB and hired them to clean our office for about $200/month. We signed a contract in 2012 and everything was working well until we closed our office in 2016. After we closed, they sent us a bill for over $2000 threatening us to pay...
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Anonymous
Anonymous

I agree they even rip-off there employees.

#939983
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Jan Pro Customer Care Review

The worst happened in my life the're bandits, we pay 30,000.00 for a school cleaning and they will pay me back 20,000.00 they change the policy rules and the pay me 0.
1.4
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#914552
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Please beware of this company they will make everything sound so good and promising they don't tell you everything before you sign that contract. I found things out along my journey they tell you that you are owning your own business but in all actuality you don't all...
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Anonymous
Anonymous

This is absolutely true. Jan Pro is NOT a good company to invest in they will rip you off and smile in your face,the operation mangers are trained to lie and deceive you Pleas...

Anonymous
***fused

Can anyone who is currently with Janpro tell me how things work. What are the cost vs the pay etc...We are looking to possibly franchise with this company. I.am located in NC ...

1.0
#905722
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Short Review on July 28, 2016

Worst cleaning co.i have ever used and if you complain they call you a lier and threaten you and say just try and get out of your contract.
1.4
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#890336
Reply to reviews